1. Home
  2. FAQ
Frequently Asked Questions

7day FAQ — all your questions answered here

From registration to withdrawal — find straightforward answers to the most frequently asked questions about 7day, all in one place.

6 Categories
30+ FAQs
24/7 Support
30+
FAQ
6
Category
24/7
Support
Bengali
Answer in your language
FAQ Categories

Which Want to know about?

Choose a category and jump straight to your answer

Registration & Login

Answers to all questions about opening an account, logging in, resetting your password, and KYC verification.

Deposits & Withdrawals

Learn about deposit and withdrawal rules, limits, and processing times for Mobile Banking, Nagad, and Rocket.

Bonuses & Promotions

Detailed information on welcome bonuses, cashback, referral rewards, and ongoing promotions.

Games & Betting

Answers to common questions about casino, Live Casino, sports, and fish games.

Security & Privacy

Information on account security, personal data protection, and fraud prevention.

Support & Contact

Learn about Live Chat, email support, and the fastest ways to resolve your issues.

Detailed FAQ

7day FAQ — full list

Select a category and find answers to your questions

All you need to register on 7day is an active Bangladeshi mobile number and a strong password. Your identity is verified via OTP during registration. The entire process takes under 2 minutes. For more details, visit our Registration Page check here.

Yes, creating an account on 7day is completely free. There are no registration fees or hidden charges. Simply sign up with your mobile number at no cost and enjoy your welcome bonus.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number and you'll receive an OTP via SMS. Verify the OTP and set a new password — the entire process takes just 2–3 minutes.

No, under 7day's rules each person may only hold one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited.

KYC is not required for regular gameplay. However, identity verification using a national ID or passport may be required for your first withdrawal or withdrawals above a certain amount. This is to keep your account secure.

If you have any trouble registering or logging in, contact our login page check here or contact our support team.

You can easily deposit on 7day via Mobile Banking, Nagad, and Rocket, as well as bank transfer. All payment methods are instant and secure. For more details, Deposit Page check here.

The minimum deposit on 7day is just BDT 100, so you can get started with a small amount. The maximum deposit limit depends on your account type and verification level.

Withdrawals via Mobile Banking, Nagad, and Rocket are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to KYC verification. For more details, Withdrawal Page check here.

No, 7day does not charge any platform fees for deposits. However, Mobile Banking, Nagad, and Rocket may apply their own transfer charges. A small fee from the payment provider may apply for withdrawals.

Please wait 5-10 minutes after making a deposit. If your balance still hasn't updated, contact our support team with your payment transaction ID and we'll resolve the issue as quickly as possible.

For any payment-related issues, contact our Deposit or Withdraw visit page.

Yes, when you make your first deposit after registering on 7day, you'll receive an attractive welcome bonus. To learn about the bonus amount and terms, visit our Promotions Page check here.

No, bonus balance cannot be withdrawn directly. You must wager a specified amount using the bonus (meet the wagering requirement) before it converts to withdrawable balance. For full terms and conditions, Terms and Conditions on that page.

Share your referral link or code with a friend. When they register and make their first deposit, both of you will receive a bonus. For full referral bonus details, Promotions page check here.

7day offers weekly and monthly cashback deals. If you bet or lose above a certain amount, cashback is credited to your account automatically. For current offers, Promotions Page Check back regularly.

Full terms and conditions for all bonuses and promotions Promotions page available.

7day offers slots, Live Casino (Baccarat, Roulette, Poker, Dragon Tiger), Sports Betting (cricket, football, tennis), and fish games. Each category has hundreds of options to choose from.

Yes, 7day's In Live Casino Yes, real professional dealers run the games via live video streaming — giving you a genuine casino experience from wherever you are.

7day's Sports Betting The Sports Betting section covers cricket, football, tennis, basketball, kabaddi, and all major sports worldwide. Live in-play betting is also available for real-time wagering.

In Fish Game, you hunt fish in a virtual ocean. Different sizes of fish reward different prizes. The game is simple yet entertaining — players of all ages can enjoy it. Fish Game page View details.

To learn more about our games, visit our Casino or Sports visit page.

Yes, 7day is completely secure. We use SSL encryption to protect all your data. Our payment system meets international standards, and your personal information is never shared with third parties.

If you suspect unauthorized access to your account, change your password immediately and notify our support team. You can also request a temporary account lock for faster protective action.

Yes, 7day is a strong believer in responsible gaming. We offer players the ability to set deposit limits, self-exclude, and take breaks. To learn more, visit our Responsible Gaming visit page.

To close your account, contact our support team. Please withdraw any remaining balance before closing your account. We will process your request within 24 hours.

Your privacy is our top priority. For more details, Privacy Policy visit page.

The 7day support team is available 24 hours a day, 7 days a week. Instant help is available via live chat. You can also reach us by email — we typically respond within 2-4 hours.

Live Chat responses typically come within 2–5 minutes. Email support may take 2–4 hours. Complex issues are resolved within 24 hours at most.

Yes, 7day's support team assists entirely in Bengali. Our support is built with Bangladeshi players in mind — so language will never be a barrier.

You can submit any complaint or feedback via support chat or email. We take every complaint seriously and aim to provide a formal response within 48 hours.

Still have questions? Reach out to our support team directly — we're always ready to help.

Contact Us

If you can't find an answer, Ask directly

Our support team is with you 24/7

Live Chat

For instant help, click the live chat button on the site. Average response time is just 2 minutes.

Email Support

For complex issues, send us an email. You'll receive a reply in Bengali within 2–4 hours.
[email protected]

Help Center

This regularly updated FAQ page covers hundreds of questions. Find the answers you need on your own.

Get Started Now

Found your answer? Now Join 7day

Join millions of players across Bangladesh — easy payments via Mobile Banking, Nagad & Rocket, fast withdrawals, and 24/7 support in Bengali.

Register Now Login
Mobile Banking Nagad Rocket SSL Secured 18+ Only
বাংলা