7day's Privacy Policy — Your data is our responsibility

1Introduction

7day is a trusted online gaming platform that treats your personal privacy with the utmost respect. This Privacy Policy ("Policy") explains how 7day collects, processes, stores, and protects your personal information. By using our website, app, or any of our services, you are considered to have accepted the terms of this Policy.

7day believes transparency is the foundation of trust. This Policy is written in plain, clear language so you know exactly what we do and do not do with your information. If you have any questions, our support team is always ready to help.

2What Information We Collect

7day only collects information that is necessary to provide you with the best service. We never ask for data we do not need. A breakdown of what we collect is provided below:

Some information is also collected automatically when you use 7day, such as login time, session duration, pages visited, and links clicked. This data is used solely to improve the quality of our services.

3How We Use Your Information

7day uses the information it collects for the following purposes. Each use has a specific reason, and we never misuse your data:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and special offers (you can opt out at any time).
• To improve customer service and resolve your issues quickly.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure responsible gaming and monitor high-risk behavior.
• To fulfill legal obligations and produce reports for regulatory authorities.
• To improve platform performance and develop new features.

4Data Retention & Duration

7day retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal and regulatory requirements.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of 5 years from the date of the last transaction.
• Identity verification documents: retained for up to 3 years after account closure.
• Cookie and session data: typically deleted within 30 days to 1 year.
• Customer service messages: retained for up to 2 years from the date of last contact.

When the retention period expires, data is deleted securely and permanently. If you request early deletion and there are no legal grounds preventing it, we will act on your request accordingly.

5Sharing Information with Third Parties

7day does not typically share your information with third parties. However, in certain limited circumstances, sharing with specific third parties becomes necessary. Those circumstances are clearly outlined below:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Identity Verification Services: With authorized verification partners for the KYC process.
• Law enforcement agencies: Upon a valid court order or request from a government authority.
• Technology Partners: Cloud storage and security service providers — they are not permitted to use your data for their own purposes.
• Business Changes: In the event of a company merger or sale, with prior notice given.

6Cookie Policy

The 7day website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. They remember your login details, save your preferences, and help make the site faster and easier to use.

• Essential Cookies: Essential for core site functionality — these cannot be disabled.
• Functional cookies: Remembers your language, settings, and preferences.
• Analytics Cookies: Site usage statistics — fully anonymous.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features on the site to not work properly.

7Your Rights

7day believes every user has full rights over their own data. Your key rights are listed below. To exercise any of these rights, please contact our support team.

• The right to access and obtain a copy of your stored data.
• The right to request correction of inaccurate or outdated information.
• The right to request deletion of your data under specific conditions.
• The right to opt out of marketing communications.
• The right to request that processing of your data be restricted.
• The right to transfer your data to another platform.

8Security Measures

7day uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 to detect any unusual activity.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Payment information is secured in accordance with PCI-DSS standards and is not stored on 7day's servers.
• Two-factor authentication (2FA) is available for your account.
• Automatic alerts are sent for any suspicious login attempts.
• Regular security audits and penetration testing are conducted.
• Staff are granted access only to the data they need (minimum access principle).

9Child Protection Policy

7day strictly does not serve anyone under 18. We do not knowingly collect or store data from minors. A rigorous age verification process is enforced at registration.

If a minor's account is created for any reason and comes to our attention, the account will be closed immediately and all collected data will be deleted. Parents or guardians who have concerns are welcome to contact our support team.

10Policy Changes

7day may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

• SMS notifications sent to your registered mobile number.
• A notification will be sent to your email address.
• The date of the update will be clearly noted on the 7day website.
• For significant changes, your consent will be requested upon your next login.

Continued use of 7day after any changes takes effect means you have accepted the updated policy. We recommend visiting this page regularly to stay informed.

11Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact our data protection team. We typically respond within 48 hours.

Our support team is available 24/7, 7 days a week. Submit any request to delete, correct, or access your data through our support channels. All requests will be processed within 30 days of receipt.